Contact BLYSS


BLYSS GmbH Gerichtstraße 12, Aufgang 3, 13347 Berlin Germany

Contact: BLYSS (at)


Eintragung im Handelsregister

Registergericht: Amtsgericht Frankfurt Am Main

Registernummer: HRB- 86829

Ust.-ID DE 267875210

Inhaltlich Verantwortlicher gemäß § 55 Abs. 2 RStV

Alyssa Jade McDonald-Bärtl

Privacy Policy

This privacy policy explains how we use the information we collect about you, how you can instruct us if you prefer to limit the use of that information and procedures that we have in place to safeguard your privacy.

BLYSS GmbH is committed to ensuring that your privacy is protected and that we fully comply at all times with the relevant data protection and privacy in electronic communications regulations.

  1. The information we collect and how we use it

When you order or enquire about our products we need to know your name, address, email address, and, if ordering, your credit card number and expiry date. If you have ordered products for a third party we will need to know their delivery address. We gather this information to allow us to process your registration and process any orders you may make. The transfer of your personal data, such as the filing or order data, particularly payment information, is protected with a secure SSL connection. This is effective when submitting your order. You have a right to know and a right to rectification, blocking and deletion of your stored data.

The relevant information is then used by us, and sub-contractors to organise delivery, provide you with statements of your account and to communicate with you on any matter relating to the conduct of your account and the provision of our service. In these cases, the amount of transferred data is limited to the necessary minimum.

Your customer data is stored and processed in compliance with the applicable European regulations. Your personal information will only be collected for specified, explicit and legitimate purposes and not kept longer than necessary.

We may also wish to provide you with information about special features of our website or any other service or products we think may be of interest to you. You can also unsubscribe from our contact list at any time by replying to any mail and asking us to do it (we are humans!) or email us direct at BLYSS (at)

We won’t give your information out. We respect that you trust us, and want it to stay that way.

  1. Our use of cookies and other information gathering technologies

Google Statistics

This website uses Google Analytics, a web analytics service provided by Google Inc. (” Google”). Google Analytics uses “cookies “, text files that are stored on your computer, to help analyze how users use the website . The information generated by the cookie about your use of this website are usually transferred to a server of Google in the USA and stored there.  A cookie is a small text file which we transfer to your hard drive through your web browser when you visit our website or open certain emails. It enables our own system to recognise you when you visit our website again and improve our services to you. The information can be used to enhance the content of our website and make your use of it easier. For more information about cookies please visit

Some of these cookies are essential for you to use

To order products on our website you will need to have cookies enabled. If you don’t want to enable cookies you can still enjoy browsing our website for a yummy chocolate box, you’ll just have to visit one of our partner stores in order to purchase.

In the case of activation of the IP anonymization on this website, your IP address will be truncated within Member states of the European Union or other parties to the Agreement on the European Economic Area. Only in exceptional cases is the complete IP address transmitted to a Google server in the USA and shortened there. The IP-anonymisation is active on this website . On behalf of the operator of this website Google will use this information to evaluate your use of the website , compiling reports on website activity and providing other with website and internet related services to the website operator.

Undertaken as part of Google Analytics that your IP address is not associated with any other data held by Google . You may refuse the use of cookies by selecting the appropriate settings on your browser , we would point out, however, that you may then be used to their full extent in this case not all features of this website. You can also prevent the collection of data generated by the cookie about your use of the website (including your IP address ) to Google and the processing of these data by Google, by downloading available under the following link browser plugin and install: .

Alternative to the browser add -on, or within browsers on mobile devices you can prevent detection by Google Analytics on this website in the future ( the opt-out only works in the browser and only for that domain ) . You can also opt -out cookie of cookie storage and clear it from your browser.

  1. Updating your details

If any of the information that you have provided to us changes, for example if you change your email address or name please send us an email to BLYSS (at) If you wish to cancel your registration, please send an email to this address too.

  1. Your consent

By submitting your information you consent to the use of that information as set out in this policy. If we change our privacy policy we will post the changes on this page, and may place notices on other pages of the website, so that you may be aware of the information we collect and how we use it at all times. We will also email you should we make any changes so that you may consent to our use of your information in that way. Continued use of the service will signify that you agree to any such changes.

Terms and conditions

BLYSS GmbH Terms & Conditions

The following terms and conditions govern the contractual relationship between the


Gerichtstraße 12, Aufgang 3,

13347 Berlin, Germany

and their customer at the time of the order.

  1. Our 100% Guarantee

BLYSS stands fully behind our entire product and process, therefore offers a 100% cash back guarantee.  Additionally, we demand more companies stand so strongly behind their role in the environment, communities they work with and the health of their beloved consumer.

If you would like to return or refund a product, please see the details in section 7 about how this occurs.

  1. Our Offers

Any offers we make are designed to be used independently and are not available in conjunction with any other offer.

The presentation of products in our online shop is not a legally binding offer, but an invitation to order. The sale of our products are only for private use in normal household quantities / private use.

By clicking on the [ Submit Order ] button , you place a binding order for the goods listed on the order page . The purchase contract is concluded when we accept your order by an order confirmation via e- mail immediately after receiving your order.

  1. The Contract Between Us

We are a social enterprise, and therefore we need to be assured of payments. Therefore, we need to confirm payment in full for the BLYSS creations that you order before your order can be accepted. Once payment has been received by us we will confirm that your order has been accepted by sending an email to you at the email address you provide in your order form. Our acceptance of your order brings into existence a legally binding contract between us.

For business or corporate purchasers with orders over 500 euro for wholesale relationships have a process where such customers to make payment after receiving an invoice from us. This is subject to the decision of our Finance Guy in the Bean Team

  1. Price & Payment

The prices payable for products that you order are as set out on our website and are listed in European currency. If you want to know more about our shipping information and prices, you can see in our shop section called Delivery Information.

Prices quoted on the product pages, unless specifically indicated otherwise, do not include VAT and other price components and do not include postage or shipping.

If you select the payment method ” invoice”, if offered by BLYSS, the payment must be made within 30 days of receipt of goods and invoice. For all other payment method: payment in advance shall be made without deduction, by transfer of the purchase price plus any shipping costs to the account of BLYSS GmbH , account number 0210302 , BLZ 500 700 24, Deutsche Bank, or by crediting the PayPal account of the BLYSS GmbH ( provider is PayPal (Europe) S.à rl & Cie , SCA, 5th Floor , 22-24 Boulevard Royal, L- 2449, Luxembourg). The contractual relationships between PayPal and its customers are governed exclusively by the terms of the PayPal.

If you select the payment method ” invoice”, if offered by BLYSS, the delivery takes place immediately after acceptance of the order by e -mail by BLYSS. For all other payment procedure we will despatch only after payment of the total amount referred to in section 4 to the address specified in the electronic order. This clause can be modified at the discretion of BLYSS.

  1. Re-Sale

We work very hard for our social enterprise, and therefore want to keep it close to our heart. Unless we have a confirmed retail relationship, customers from our webshop are not permitted to sell or re-sell BLYSS chocolate.

  1. Custom Orders

For our hotel, cafe, restaurant or corporate customers, we do custom orders and have the following standards:

Custom design elements like text and logos need to be all sent to BLYSS at least 6 weeks before the delivery date. Design changes and proofs are to be paid for by our customer as we develop the product uniquely for them. When we receive logos and text, that constitutes your permission to use these informations for the design. For custom orders, we invoice 70% of the value of the order before producing.

  1. Cancellation

Cancellation by us:

We reserve the right to cancel the contract between us if:

We have insufficient stock to deliver the products you have ordered. If this is the case, we will contact you to advise of an availability date or to offer you a substitute product;

We do not deliver to your area; or

One or more of the products you ordered was listed at an incorrect price due to a typographical error.

If we do cancel your contract we will notify you by email and will re-credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your order. If you are a business or corporate purchaser but have not paid by credit card you will be refunded by transfer as soon as possible and in any event within 30 days of your order. We are not obliged to offer any additional compensation for disappointment suffered.

Cancellation by you

Customer have a have a two -week cancellation / return option. The conditions are as follows:

You can, without giving reasons, in writing (eg letter, fax, email) or your contract within 14 days – if the goods are before expiry date – return the item back. The time limit begins after receipt of this instruction in text form, however not before receipt of the goods by the recipient (in case of recurring deliveries of similar goods not before receipt of the first partial delivery) and not before fulfilling our information obligations pursuant to section about Offer and conclusion of contract in connection with our sections about contractual partners, payment and our obligations according to § 312e paragraph 1 sentence 1in the EGBGB in conjunction with Article 246 § 3 EGBGB. The return period is sufficient to send the returned item to:


Gerichtstraße 12, Aufgang 3, 13347 Berlin, Germany.

Email BLYSS (at)

The right of cancellation does not apply to the supply of goods that are produced according to customer specifications or clearly tailored to their personal requirements.

In case of an effective cancellation the mutually received benefits are to be returned and any benefits ( eg interest ) surrendered. If you can not or in part, or only return them in a deteriorated condition give us the performance received and benefits (eg benefits of use) , you are to pay us compensation . For the deterioration and derived benefits, you must pay compensation only to the extent the use or the deterioration is due to a deal with the matter, beyond testing the properties and functioning . By “testing the properties and functioning” refers to the testing and trying out the goods, as it is possible and customary in a retail store. Transportable items are to be returned at our risk.

You are to bear the regular costs of the return if the delivered goods ordered and corresponds to the price of the returned goods does not exceed an amount of 40 euros or if you are at a higher price the thing at the time of the revocation yet the return or a have provided contractually agreed partial payment . Otherwise the return is free for you. Obligations to reimburse payments must be fulfilled within 30 days . The period begins for you when you send your cancellation or the goods, for us with receiving them.

If you return your goods, please avoid damage and contamination . Send the goods if possible in their original packaging with all accessories and with all packaging components to us. Use a protective outer packaging . If you do not have the original packaging, please provide a suitable package for adequate protection against damage during transport, to avoid compensation claims because of damage due to faulty packaging .

Please return the goods, please as a prepaid package to us and keep the receipt on . We will refund you also like to request the postage in advance, if they are not to be borne by you.

Please note that these procedures are not a prerequisite for the effective exercise of the right of withdrawal.


  1. Delivery of products to you

We will deliver the products ordered by you to the address you give us for delivery at the time you make your order. It is, however, your responsibility to provide us with accurate delivery address details. We will not check or verify addresses and messages supplied by you.

You will become the owner of the products you have ordered when they have been delivered to you or at the point of collection from store. Once products have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.

Free Delivery offer is not valid in conjunction with any other offer & offer can only be redeemed with a valid offer code. Free Delivery applies to one address per order for standard delivery. Code is valid for one order per customer.

Chocolate is a natural product. During the manufacturing process of chocolate while going through a “grinder” but this does not exclude that small stones in the goods may still be present . For damage to the mill or on the machine, we assume no liability. Variations in colour and form of shown in this online offer photos or between individual deliveries are not a quality defect and no cause for complaint with chocolate. Should the goods be damaged or not as but the goods ordered, we accept the delivery back at our expense. Please contact us in this case, we will then arrange for the pick-up at our cost by DHL or immediately you send us the package directly back. In the event of a defect, the statutory provisions apply.

  1. Liability

If the products we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, or if you do not receive the products ordered, we shall have no liability to you other than as set out below.

If you notify a problem to us under this clause, our only obligation will be:

To make good any shortage or non-delivery;

To supply and deliver substitute products if your original choice cannot be delivered for any reason;

BLYSS GmbH, any other party (whether or not involved in creating, producing, maintaining or delivering this website), and the officers, directors, employees, shareholders or agents of any of them, exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party (including without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence), contract or otherwise) in connection with this website in any way or in connection with the use, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing this website or your downloading of any material from this website or any websites linked to this website.

You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase products from our site. The importation or exportation of certain products to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the products you purchase.

Notwithstanding the foregoing, nothing in these Terms and Conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.

  1. Intellectual Property

The content of this website is protected by copyright, trademarks, database right and other intellectual property rights. You may not reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on this website without written permission from a representative of BLYSS GmbH.

  1. Your Use of this Website

You may not use this website for any of the following purposes:

Disseminating any unlawful, harassing, libelous, abusive, threatening, harmful, vulgar, obscene or otherwise objectionable material or otherwise breaching any laws;

Transmitting material that encourages conduct that constitutes a criminal offence, or otherwise breaches any applicable laws, regulations or codes of practice;

Interfering with any other person’s use or enjoyment of the website; or making, transmitting or storing electronic copies of materials protected by copyright or other intellectual property right without the proper permission.

You will be responsible for our losses and costs resulting from your breach of clause.

  1. Our Right to Suspend or Cancel your Registration

We may suspend or cancel your registration immediately at our reasonable discretion or if you breach any of your obligations under these Terms and Conditions.

The suspension or cancellation of your registration and your right to use this website shall not affect either party’s statutory rights or liabilities.

  1. Notices

Unless otherwise expressly stated in these Terms and Conditions, all notices from you to us must be in writing and sent to our contact address at BLYSS GmbH, Gerichtstraße 12, Aufgang 3, 13347 Berlin, Germany.

  1. Events beyond our control

We shall have no liability to you for any failure to deliver products you have ordered or any delay in doing so or for any damage or defect to products delivered that is caused by any event or circumstance beyond our reasonable control including, without limitation to, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.

  1. Invalidity

If any part of these Terms and Conditions is unenforceable (including any provision in which we exclude our liability to you) the ability to enforce any other part of these conditions will not be affected.

  1. Privacy

You acknowledge and agree to be bound by the terms of our privacy policy.

  1. Governing law

The contract between us shall be governed by and interpreted in accordance with German law and the German courts shall have jurisdiction to resolve any disputes.

  1. Entire Agreement

These Terms and Conditions, together with our current website prices, delivery details, contact details and privacy policy, set out the whole of our agreement relating to the supply of the products to you by us. Nothing said by any sales person on our behalf should be understood as a variation of these Terms and Conditions or as an authorised representation about the nature or quality of any products offered for sale by us. Save for fraud or fraudulent misrepresentation, we shall have no liability for any such representation being untrue or misleading.

  1. Retention of title

All goods supplied remain the property of BLYSS GmbH until full settlement of all claims.

A right to offset the buyer only if their counterclaims are legally established or recognized by BLYSS GmbH.

Terms of BLYSS GmbH, Gerichtstraße 12, Aufgang 3, 13347 Berlin, Germany.

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